FAQ

👗 1. General Information 

Q: What is Redwood Fashion?
A: Redwood Fashion is a lifestyle fashion brand that offers timeless, elegant, and comfortable designs for women.

Q: Where is Redwood Fashion based?
A: Our main office is located in Los Angeles, USA, and we proudly ship worldwide

💳 2. Orders & Payment 

Q: What payment methods are accepted?
A: We accept Visa, Mastercard, PayPal, and Shopify Payments for secure transactions.

Q: Can I modify or cancel my order?
A: Orders can be changed or canceled within 12 hours after purchase. Please contact our support team as soon as possible.

🚚 3. Shipping & Delivery

Q: Do you ship internationally?
A: Yes! We offer international shipping to most countries around the world.

Q: How long does shipping take?
A: Standard delivery takes 5–12 business days, depending on your location and shipping option.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and link to track your package in real time.

🔁 4. Returns & Exchanges

Q: What is your return policy?
A: We accept returns or exchanges within 14 days of delivery. Items must be unworn, unused, and in their original packaging.

Q: How do I request a return or exchange?
A: Please contact us at support@redwoodfashion.com with your order number and the reason for your request. Our support team will guide you through the process.

👚 5. Products & Sizing

Q: How do I choose the right size?
A: You can find a detailed size chart on each product page to help you choose the perfect fit.

Q: Are your clothes true to size?
A: Yes, most of our products fit true to standard sizing. If you prefer a looser fit, we recommend sizing up.